Maximo Business Analyst

Full Time | Greenville, SC | Onsite | $80-$120K salary

Job Description:

The primary responsibility of the Maximo Analyst is to support and maintain technology related to the maintenance and reliability areas of the business. The primary responsibility of this role is providing technical support for incidents escalated beyond the service desk, including troubleshooting applications and software for end users and often requires with 3rd party support resources or vendors. In this role you should develop an understanding of the responsibilities of all others in the West Fraser IT department so that additional resources can be called upon efficiently when needed. The Maximo Analyst will also support project efforts and undertake work performing software configurations and data translation activities.

Job Responsibilities:

· Field incoming technical support tickets from end users to resolve application and software issues
· Perform account administration tasks specific to maintenance and reliability related technology
· Receive technical support calls and log support tickets as required.
· Identify opportunities for improvement of related technologies and document them
· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
· Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in the IT service desk system
· Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
· Assist in the development and maintenance user manuals and guidelines
· Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.
· Analyze and assess existing business systems and procedures
· Consistently write, translate, and code software programs and applications according to specifications
· Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
· Collaborate with others in the department to identify best paths forward when resolving issues
· Special projects and other duties as assigned

Required Skills:

· Has developed knowledge and skills in own discipline; still acquiring higher level skills
· Works with moderate guidance in own area of knowledge.
· Expands fundamental knowledge in own discipline and broaden skills
· Applies knowledge and skills to a variety of standard activities
· Responds to non-standard requests from clients; investigates with assistance from others as needed
· Understands the key business drivers; uses this knowledge in own work
· Works to control budgets relates to own work area
· Identifies a solves a range of problems in straightforward situations; analyses possible solutions and assesses each using standard procedures
· Identifies a solves a range of problems in straightforward situations; analyses possible solutions and assesses each using standard procedures
· Prioritizes and organizes own work to meet deadlines
· Lapses in quality, reliability and completeness affect the ability of the team to meet near-term commitments and may require modest redeployment or expenditure of resources to recover
· Explains information and persuades others in straightforward situations
· Applies team effectiveness skills; contributes to achievement of team goals
· Certificate, Diploma or Degree in Information Technology, Engineering or MIS from a recognized public or private program and/or 3+ years of relevant experience

· Specialization in one or more of the following technologies: relational databases & tools, Java, Websphere (or other middleware), .NET, SharePoint / Office 365, BI and/or reporting platforms
· Exposure to the following software considered a benefit: IBM Maximo, Other EAM / CMMS / reliability software, Emerson AMS, PTC/ThingWorx, OSIsoft Pi or other data historians